A Step-by-Step Guide to Fix Alexa Error 701

In today’s digital age, voice-activated devices like Amazon Alexa have become integral to our lives. They make our daily tasks more convenient and efficient, but occasionally, they encounter errors that can be frustrating. One common issue that Alexa users may encounter is Error 701.

In this article, we will explore what Alexa Error 701 is, what causes it, and, most importantly, how to fix it. So, if you’ve been facing this issue, read on to find a solution and get your Alexa back to working seamlessly.

Understanding Alexa Error 701

What is Alexa Error 701?

Alexa Error 701 signifies an issue with your Alexa device’s connection. It commonly arises when your Alexa device struggles to establish a reliable link to either the internet or the Alexa service.

Common Causes of Alexa Error 701

Several factors can lead to Error 701 on your Alexa device:

  1. Internet Connection Issues

  • Weak Wi-Fi signal.
  • Network congestion.
  • Incorrect Wi-Fi password.
  1. Alexa Service Outage

  • Sometimes, the issue might be on Amazon’s end due to an outage of the Alexa service.
  1. Device Configuration Problems

  • Incorrect device settings or configurations can trigger this error.

Now that we better understand the error let’s move on to the steps to fix it.

How to Fix Alexa Error 701

To resolve Alexa Error 701 and get your device back in working order, follow these steps:

  1. Check Your Internet Connection

The first and most crucial step is ensuring your Wi-Fi network functions correctly.

  • Check if other devices can connect to your Wi-Fi.
  • Consider moving your Alexa device closer to the router if the signal is weak.
  • Verify that you are using the correct Wi-Fi password.
  1. Restart Your Router

Sometimes, the issue can be resolved by simply restarting your router.

  • Turn off your router and wait for about 30 seconds before turning it back on.
  • Allow a few minutes for the router to fully reboot.
  1. Power Cycle Your Alexa Device

Power cycling your Alexa device can help refresh its network connection.

  • Disconnect your Alexa device from its power source.
  • Allow approximately 30 seconds to pass before reconnecting it to the power source.
  1. Check for Alexa Service Outages

Visit the Amazon Alexa status page to check if there are any reported outages.

  • If there is an ongoing outage, you will need to wait for Amazon to resolve it.
  1. Reset Your Alexa Device

If none of the above steps work, you can try resetting your Alexa device to its factory settings.

  • Press and hold the reset button on your device for 5-10 seconds.
  • Follow the on-screen instructions to set up your device again.
  1. Contact Alexa Support

If you’ve tried all the steps above and still encounter Error 701, it’s time to contact Alexa customer support for further assistance.

Alexa Error codes and Description

Alexa Error CodeAlexa Error Description
001Wi-Fi connectivity issues
002Alexa not responding
003Trouble with Alexa’s voice recognition
004Alexa does not understand commands.
005Device unresponsive
006Issues with Alexa’s music playback
007Smart home device connection problems
008Alexa is not controlling smart devices.
009Bluetooth pairing problems
010Alexa is not playing the requested content.
011Alexa routines are not working.
012Location-based issues (e.g., weather not accurate)
013The Alexa app is not working.
014Problems with Alexa skills or third-party integrations
015Setup and registration issues
701Connectivity issues (Error 701)



In conclusion, Alexa Error 701 can be frustrating but not impossible. Following the steps in this guide, you can troubleshoot and resolve this error, getting your Alexa device back to providing seamless voice-assisted experiences.

Frequently Asked Questions (FAQs)

What does Alexa Error 701 mean?

Alexa Error 701 indicates a connectivity issue between your Alexa device and the internet or Alexa service.

Why is my Alexa device not connecting to Wi-Fi?

There could be various reasons, such as a weak Wi-Fi signal, network congestion, or incorrect Wi-Fi settings.

How can I check for Alexa service outages?

You can check the status of Alexa services on Amazon's official status page.

Do I need to reset my Alexa device to fix Error 701?

Resetting your Alexa device should be the last resort. Try other troubleshooting steps first.

What should I do if none of the troubleshooting steps work?

Contact Alexa customer support for further assistance if you've exhausted all options.

In this article, we’ve covered the common causes of Alexa Error 701 and provided a step-by-step guide to help you resolve it. Remember, patience and persistence are key when troubleshooting technology issues, and with the right approach, you can enjoy a hassle-free Alexa experience once again.